R.L. Mark offers a full menu of service support options, including:
Full Service Maintenance Agreement – A fixed cost comprehensive hardware support package that includes all parts, labour, disciplined preventative maintenance component and an up-time guarantee. Invoiced annually, this package will provide up to 5 years of continuous support.
Cost Per Page Agreement – A variable cost service package for our MFP and Printer products based on the volume of copies/prints made. Can be configured to include consumables such as toner, developer and drums. These agreements can be configured to cover a clients’ entire fleet of printers, copiers and MFPs or a single device.
Time Block Support – Purchase a Block of Service Time at a Discounted Rate.
Parts & Labour – Equipment not covered by one of the above maintenance agreements can be serviced on pay-as-you-go parts and labour basis.